Medication Refills - A Faster, Easier Process

​​

For the quickest refill process, please contact your pharmacy first. Your pharmacy will generate a request through our electronic medication system, ensuring a smooth and timely refill.

​

Refill Process:

• If your refill has not been processed within 24-48 hours, call us at 817-253-9535 to confirm we received the pharmacy’s request. If no request was received, we will submit one on your behalf.

• If your refill is denied, you will need to schedule an appointment before a new prescription can be issued.

​​

Insurance & Prior Authorizations:

• If your medication is no longer covered by your insurance, please contact your INSURANCE to identify a comparable medication within your plan’s formulary before reaching out to your doctor/PA.

• If your medication requires a prior authorization, check if there is an alternative covered by your INSURANCE. If no alternatives are available, contact your doctor/PA so we can begin the authorization process. Please note that insurance approvals can take over a week.

 

​

Medication Samples & Cost Assistance

​

Bajaj & Co. Endocrinology no longer provides routine medication samples. Samples are only available for new medication starts and must be obtained during an appointment.

​

If cost is a concern:

• Contact your insurance provider to explore more affordable alternatives.

• Once you have a suggested comparable medication, send a message through your patient portal to inform our medical team. We will review the options with your provider to determine if a switch is appropriate.

​​

Our goal is to make your medication management as seamless as possible. If you have any questions, don't hesitate to reach out!